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  • Services
    • Audit and Evaluation
      • Study of technological capabilities for transition to cloud infrastructure
      • Unified Data Storage System Audit
      • Data Center Infrastructure Audit
      • Recommendations for Modernization
      • Inventory of existing IT systems
      • IT Performance Assessment
      • Risk Assessment
      • Data Security Level Assessment
    • Outsourcing
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      • IT Process Management
      • Supporting Data Processing Infrastructure
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      • IT Governance Scope Development and Implementation
      • IT Security System Development
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      • Change and Configuration Management Process Development
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Help Desk Arrangement and Incident Management Process Building

The service includes Help Desk as a structural entity with all the necessary documents as well as relevant roles and working instructions. At the same time, it means documented and measured process building according to international standards of incident and problem management.

Find out how UGT can transform your business

Contact us
  • Audit and Evaluation
    • Study of technological capabilities for transition to cloud infrastructure
    • Unified Data Storage System Audit
    • Data Center Infrastructure Audit
    • Recommendations for Modernization
    • Inventory of existing IT systems
    • IT Performance Assessment
    • Risk Assessment
    • Data Security Level Assessment
  • Outsourcing
    • Outsourcing Services
    • IT Process Management
    • Supporting Data Processing Infrastructure
    • Supporting Network infrastructure
    • IT hardware Support
    • IT Systems Support
    • Management of IT Services Continuity
    • Hosting
  • Consulting
    • IT Governance Scope Development and Implementation
    • IT Security System Development
    • Help Desk Development
    • Change and Configuration Management Process Development
    • SLA Development and Management
    • Business Continuity Plan Development (in scope of IT)
  • SERVICE CENTER
    • Service Center Service
    • Warranty service
    • Non-warranty service
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