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SLA (Service Level Agreement)

It’s very important for an IT Department to analyze clients request very precisely to provide proper quality and service. Service Level agreement and Management process is the only way to provide IT services according to the previously negotiated conditions and their quality must be measured on an objective criteria basis.

Find out how UGT can transform your business

Contact us
  • Audit and Evaluation
    • Study of technological capabilities for transition to cloud infrastructure
    • Unified Data Storage System Audit
    • Data Center Infrastructure Audit
    • Recommendations for Modernization
    • Inventory of existing IT systems
    • IT Performance Assessment
    • Risk Assessment
    • Data Security Level Assessment
  • Outsourcing
    • Outsourcing Services
    • IT Process Management
    • Supporting Data Processing Infrastructure
    • Supporting Network infrastructure
    • IT hardware Support
    • IT Systems Support
    • Management of IT Services Continuity
    • Hosting
  • Consulting
    • IT Governance Scope Development and Implementation
    • IT Security System Development
    • Help Desk Development
    • Change and Configuration Management Process Development
    • SLA Development and Management
    • Business Continuity Plan Development (in scope of IT)
  • SERVICE CENTER
    • Service Center Service
    • Warranty service
    • Non-warranty service
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