Implementation of Basic Information Technology Processes
The introduction of the main processes of information technology involves the use of a set of best practices that are widespread in the world, through which it is possible to structurally organize the Service Desk in the organization and introduce all the main processes of information technologies.
The implementation of the main processes of information technologies includes such components as:
- incident management
- management of informational and service requests
- problem management
- change management
- configuration management
- service catalog management
- management of service level agreements
- capacity management
- management of suppliers
Offering
UGT service includes an assessment of the current situation in the organization in the direction of information technologies and, in relation to each process, the development of the following important components:
- separation of roles and responsibilities
- drafting job descriptions
- development of regulatory documents (policy, procedure, manual and other regulatory documents)
- development of process RACI tables
- technical implementation of the process
- determination of key process parameters (KPI).
- organization of the reporting process
- employee trainings in the direction of raising awarenes
Our Clients
The service of implementation of the main processes of information technology is intended for both small, medium and large organizations. Through the service of implementation of the main processes of information technology, customers will be able to increase the performance of their organization's IT teams, the transparency of the processes and the stability of IT operations.