Customer Relationship Management (CRM)
Customer relationship management (CRM) systems allow you to analyze and manage relationships with existing and potential customers. The CRM system is intended for companies, for whom improvement of quality of service and meeting customer expectations is of outmost importance. The system will also help you to increase sales and create new sales channels by effectively managing communication with customers.
Customer relationship management (CRM) systems can help you effectively manage customer leads and conduct 360° customer surveys, as well as have quick access to existing customer information and facilitate knowledge sharing between teams, anticipate customer needs and quickly and automatically grant access to information to the right person.
With CRM, you will be able to quickly monitor KPIs, centrally and transparently manage relationships with customers, and promote increase sales and customer satisfaction, as well as improve the service provision process.
Partners
Offering
UGT offers Microsoft Dynamics CRM sales automation and marketing modules, with the help of which you can fully manage your company's sales process, marketing campaigns and analyze their results.
Through use of the marketing module of Microsoft Dynamics CRM, it is possible to implement the following:
- Segmentation of existing and grouping of customers and selection of the right target audience for the campaign.
- Management of marketing campaigns, SMS, Email and telemarketing, management of content of social networks and creation of survey forms.
The capabilities of the sales module of Microsoft Dynamics CRM shall help you to maintain close and personalized communication with customers, which is a necessary precondition for business success.
Through use of the sales module of Microsoft Dynamics CRM, it is possible to implement the following:
- Automated management of communication process with potential clients
- Management and control of sales targets and planning of activities
- Expansion of communication channels (e-mail, SMS, IP telephony), reduction of human errors and 360-degree analysis of sales channels
Our Clients
Customer Relationship Management (CRM) is intended for those organizations and enterprises operating in the private and public sector, for whom the outmost priority is offering services tailored to the client's requirements and effective management of the sales processes. Our customers are companies, represented in sales (B2B, B2C), agricultural, healthcare and manufacturing sectors, and public institutions.